This Cookie Policy explains how DocOrbit ("we", "us", "our") uses cookies and similar technologies when you visit our website. By using the site, you agree to the use of cookies as described here, subject to the choices you make in our cookie consent banner.

What cookies are

Cookies are small text files that a website places on your device to recognize you on return visits, remember your preferences, and help the site work. Some cookies are essential for the site to function; others are optional and used for analytics or personalisation.

The cookies we use

We keep our cookie footprint minimal. The categories below cover every cookie we set today.

Strictly necessary

  • docorbit_cookie_consent — stores your consent choice (accepted / declined) so we don't ask again on every visit. Retention: 12 months. First-party.
  • docorbit_lang — remembers your preferred language (EN or TR) so we route you to the right pages. Retention: 12 months. First-party.

Customer support

  • Chatwoot session cookies (cw_session, cw_conversation) — set by our support widget (provided by Chatwoot, hosted at support.docorbit.com) when you open a chat. They keep your conversation continuous across page loads. Retention: session to 12 months depending on activity. First-party in scope.

Analytics

We do not currently set analytics or advertising cookies. If that changes, this page will be updated and the cookie consent banner will be re-displayed before any non-essential cookies are stored.

Your choices

When you first visit DocOrbit you'll see a cookie consent banner with three options:

  • Accept — all cookies described above may be set.
  • Decline — only strictly necessary cookies will be set. The support widget will still work but may not remember your conversation across visits.
  • Learn more — opens this page.

You can change your mind at any time by clearing your browser's cookies for this site, which will cause the banner to re-appear.

Most browsers also allow you to block all cookies or to be notified when a cookie is being set. Refer to your browser's help documentation:

Third-party services

Some cookies on our site are set by third parties whose tools we embed:

  • Chatwoot (support widget) — see the Chatwoot Privacy Policy.
  • Google Fonts — we load the Inter, Kantumruy Pro, and JetBrains Mono web fonts from fonts.googleapis.com. Google may receive your IP address when fonts are requested. See the Google Privacy Policy.

Legal basis

Under the EU General Data Protection Regulation (GDPR) and equivalent laws (including the UK GDPR, Turkey's KVKK, and California's CCPA where applicable), we set strictly necessary cookies on the basis of legitimate interest, and we only set non-essential cookies with your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Contact

Questions about cookies or this policy? Contact us at [email protected] or open a conversation via the support widget.