This Refund Policy explains when and how refunds are issued for purchases made on DocOrbit. By purchasing credits or services on the Platform, you agree to the terms set out below.
Unused Credits
If you have purchased credits and have not utilized them for any consultations, we offer a full refund of the unused credits upon request within 14 days of your purchase date.
Matched Consultations
In the event that you have been matched with a consultant and have engaged in any form of interaction, including but not limited to messaging or video calls, we regret that we cannot process a refund for the credits used unless the consultant did not intentionally provide the service.
Refund Eligibility
Refunds are only available for credits that have not been associated with any consultant matching or interaction. Once a match has been made and communication has been initiated, the credits are considered used and are non-refundable.
In-app purchases made through the Play Store or App Store are not eligible for refunds.
Our AI agent is designed exclusively for written consultations and does not have the capability to process or analyze medical files. This limitation is clearly stated in the service description. Once a session with the AI agent has been initiated, no refunds will be issued. By using this service, you acknowledge and agree to these terms.
In the event that any medical AI product, excluding the AI agent, purchased by the user is determined to be incompatible with the user's medical file or case, DocOrbit will issue a refund in the form of account credits. These credits will be applied to the user's account balance and may be used for future purchases. No cash refunds or payment reversals will be processed.
Refund Process
To request a refund, please contact our customer support team via [email protected]. We will review your account status and process the refund if the criteria are met.
Final Decision
The company reserves the right to make the final decision on all refund requests based on the account activity and adherence to this policy.